Support
We're here to ensure reliable operation of your products from design to manufacture to after sales.
When we deliver a solution, our involvement doesn't end at handover. We support every product we design through its full operational life – from first deployment to end of production and beyond.
An overview of our support services is listed below. If you need assistance, just get in touch. Working directly with the engineer who built your product means you'll get a straight answer, fast.
Hardware Revision Support
Electronics components don't last forever. When parts reach end-of-life or your requirements evolve, we manage the engineering work required to keep your product in production – whether that's a component substitution, a board revision, or a more significant redesign.
Software & OS Maintenance
As your product matures in the field, we keep the software stack current. This includes OS updates, security patches, and firmware maintenance delivered via secure over-the-air updates through Torizon, so your fleet stays protected without requiring physical access.
Documentation Handover
Every engagement includes full design documentation – schematics, test procedures, build files, and everything else your team needs to understand and maintain the product. You're never left dependent on us to answer basic questions about your own hardware.
Legacy Product Support
If you're an existing customer working with our Opal-6 or Topaz modules, documentation for those products is available here: